Frequently Asked Questions

How do I order?

Go to the order tab and click. Select your meals for the meal and purchase. Purchase either a meal container or meal container rental.

What is whole food plant based?

Whole food describes natural foods that are not heavily processed. That means whole, unrefined, or minimally refined ingredients. Plant-based means food that comes from plants and doesn’t include animal ingredients such as meat, milk, eggs, or honey.

How do I get my meal container?

Your meal container will be waiting for you with the first meal you order in it at the location of the restaurant you order it from at the time you select to pick it up. Bring it with you everytime afterward.

Why do I need to order ahead of time?

This gives restaurants time to only order the food needed to produce the specific meal listed which reduces food waste. It also creates a less chaotic environment for restaurants and allows for a better more well-planned service.

How do I pick up my food?

Select the time you would like to pick up your meal. Arrive at the restaurant at the time on the correct day and follow any signage. There is no penalty if you miss your window or show up at a different time aside from possibly needing to wait while the restaurant serves others. You cannot show up after the restaurant closes.

Do I get bag, utensils, or napkins?

Absolutely not! Bring your own utensils from home and your own reusable napkin. Bring a tote or reusable shopping bag if you need help carrying things.

Does my meal container need to be clean?

Yes and if the restaurant deems it is too dirty to handle then you will be refused your meal and will not be refunded. Bringing in a dirty meal container is a serious violation of health and safety standards. Restaurants will use a disinfectenting spray on the outside of the container to limit any potential for

What about food allergies?

Please reach out to support@towneat.co with any specific food allergies

Should I tip the restaurant?

No. Workers receive a direct share of every meal. If they do a superb job leave a review for the food item you received.